Privacy Policy

Lumavent, Inc. (“Lumavent,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit lumavent.com (the “Site”), request a demo, or otherwise interact with us as a prospective or current customer.

This policy covers information collected through the Site and our sales/marketing communications. It does not cover information that our customers (IDD/HCBS provider agencies) submit into the Lumavent platform in the course of using our software — that data is governed by the applicable customer agreement and any related data processing terms between Lumavent and that customer.

01Information We Collect

We collect information in the following ways:

• Information you provide directly. When you request a demo, contact us, subscribe to updates, or fill out a form on the Site, we collect information such as your name, email address, phone number, job title, company/agency name, and any message you send us.
• Information collected automatically. When you visit the Site, we and our service providers automatically collect certain information about your device and usage, including IP address, browser type, operating system, referring URLs, pages viewed, and timestamps, using cookies, pixels, and similar technologies.
• Information from third parties. We may receive information about you from third-party sources, such as marketing partners, analytics providers, or publicly available databases, and combine it with information we collect directly.

02Cookies and Tracking Technologies

We use cookies and similar technologies to operate the Site, remember your preferences, understand how visitors use the Site, and measure the effectiveness of our marketing. You can control cookies through your browser settings; disabling cookies may affect Site functionality.

03How We Use Information

We use the information we collect to:

• Respond to inquiries and provide demos or requested information;
• Operate, maintain, and improve the Site;
• Communicate with you about our products, services, and updates;
• Understand Site usage and marketing performance;
• Detect, prevent, and address fraud, security, or technical issues; and
• Comply with legal obligations and enforce our agreements.

04How We Share Information

We do not sell your personal information. We may share information with:

• Service providers who perform services on our behalf, such as hosting, email delivery, customer relationship management, and analytics (for example, our website and CRM platform provider);
• Professional advisors, such as attorneys, accountants, and consultants, in connection with services they provide to us;
• Business transfers, if we are involved in a merger, acquisition, financing, or sale of assets; and
• Legal or safety purposes, if required to comply with a legal obligation, protect our rights, or protect the safety of any person.

05Data Retention

We retain information for as long as reasonably necessary to fulfill the purposes described in this policy, unless a longer retention period is required or permitted by law.

06Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

07Your Choices and Rights

You may opt out of marketing emails at any time by using the unsubscribe link in those emails or contacting us directly. Depending on your location, you may have additional rights under applicable law, such as the right to request access to, correction of, or deletion of your personal information. To exercise these rights, contact us using the information below.

08Children's Privacy

The Site is intended for business use and is not directed to children under 16. We do not knowingly collect personal information from children under 16.

09Third-Party Links

The Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those third-party sites.

10Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page indicates when this policy was last revised. Material changes will be posted on this page.

11Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Lumavent, Inc.
Kansas
[email protected]